Refund & Returns

The provisions of this article only apply to Customers who purchase items online from Arne’s Blue Heaven™ in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a Customer designated third party, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, the Customer must inform Arne’s Blue Heaven™ via an unambiguous statement (e.g. in writing by post or e-mail) of its decision to withdraw from the contract. 

The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

(only fill in and return this form if you want to revoke the agreement) – To Arne’s Blue Heaven

  • I/We (*) hereby give notice that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*)
  • Ordered on (*)/Received on (*)
  • Name(s) consumer(s)
  • Address consumer(s)
  • Signature of consumer(s)
  • Date

(*) Strike out what does not apply.”


In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Arne’s Blue Heaven, Teerlingveldstraat 37, 9320 Aalst, Belgium, without delay, but in any event no later than 14 calendar days after the day on which he has notified Arne’s Blue Heaven of his decision to withdraw from the agreement. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The costs of returning the goods will be borne by the Customer.

If the returned product is in any way diminished in value, Arne’s Blue Heaven reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

If the Customer withdraws from the agreement, Arne’s Blue Heaven will refund all payments received from the Customer up to that point, excluding the standard delivery costs, to the Customer within a maximum of 14 calendar days after Arne’s Blue Heaven has been informed of the Customer’s decision. to revoke the agreement. In the case of sales agreements, Arne’s Blue Heaven can withhold the refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs as a result of the Customer’s choice of delivery method other than the cheapest standard delivery offered by Arne’s Blue Heaven will not be refunded.
Arne’s Blue Heaven will refund the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

  • service agreements after the full performance of the service,
  • the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which Arne’s Blue Heaven has no influence and which may occur within the withdrawal period,
  • the delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person,
  • the delivery of goods that have been irrevocably mixed with other products after delivery by their nature.



Need help?

Contact us at for questions related to refunds and returns.